Refund & Updates Policy
Last updated: September 29, 2026
The short version
KlipPack purchases are final because products are delivered as digital downloads. Every customer gets free product updates for the item they bought, and we will help replace missing, broken, or inaccessible files.
Why no cash refunds?
KlipPack products are digital downloads. Once a file has been delivered, we cannot practically return it or remove the copy from a device. That is why purchases are final after delivery.
Instead, we put our support effort into keeping the product useful: replacement downloads, corrections, format improvements, and free updates for buyers.
What you get instead: ongoing product updates
New content
When we add features, templates, or sections to a tool you own, you get them automatically.
Corrections & fixes
Formula errors, broken links, dated references, fixed versions go straight to you.
Format expansions
PDF added to a spreadsheet pack, Google Sheets version of an Excel file, yours for free.
What if something is actually broken?
If you received a corrupted file, cannot open your download, or a purchase was duplicated by a payment-processor glitch, email hello@klippack.com within 7 days with your order number. We will re-send the correct file or cancel the duplicate charge. Duplicate charges from payment-processor errors are always returned.
Situations not covered
- You changed your mind after the file was delivered.
- The product is usable, but you decided not to use it.
- You found a similar product elsewhere after buying.
- You bought a product that does not match your current workflow or business.
How updates are delivered
Updates are pushed to all existing customers via the email you used at checkout. You do not need to do anything; the updated version will simply arrive in your inbox, with a short changelog describing what changed.
EU/UK Customers, 14-Day Right of Withdrawal Waiver
Under EU Directive 2011/83/EU (and the equivalent UK Consumer Contracts Regulations), consumers have a 14-day right of withdrawal for distance contracts. Digital content delivered immediately is exempt from this right IF the consumer (a) expressly consents to immediate performance and (b) acknowledges that they lose the right of withdrawal once delivery begins.
Checkout does not currently collect a separate withdrawal-waiver checkbox. Your download links are issued by email immediately after payment, and the terms below for orders without a collected waiver apply to EU/UK customers.
If no waiver was collected (for example, due to a system error), EU/UK customers may request a refund within 14 days of purchase, provided they have not downloaded the files. Email us with your order number and we will verify and process the refund.
Chargebacks
If something goes wrong, email us first so we can review the order and file access. We work in good faith with Gumroad, our checkout provider, to resolve disputes.
Right to Erasure (Refunded Orders)
If your order is refunded, you may request deletion of your order data. We retain a minimal, anonymized record (order ID, amount, date) for tax-reporting purposes only; identifying information is anonymized within 30 days of the refund. To request erasure, email hello@klippack.com from the address used at checkout.
Contact
Email hello@klippack.com or use the contact form and select "Product update request" or "Download / access issue".